Showing posts with label American Airlines. Show all posts
Showing posts with label American Airlines. Show all posts

Friday, May 26, 2017

Travel Nightmare!

Part of the reason I haven't posted was a short trip we took out to Nevada.  It wasn't the vacation that caused a long delay it was the MS episode brought on by an absolute travel nightmare with SPIRIT airlines.
Orange is the MS color...

Lesson learned: if you hear an airline you are booked with is having issues with employee contract negotiations rebook with another airline.  When we heard Spirit was having problems we called only to be told "a judge worked this out today.  Just check the news."  Sure enough there was a comment from the pilot's union saying they would abide by the Judge's order.  The next morning the pilots did not show up for our flight.

Lesson learned: if a customer service agent tells you to take the refund because they cannot book you on another airline (said there was an email from corporate telling them they had to keep the customers on Spirit flights)  take the refund immediately.  In Chicago when our second flight was cancelled the supervisor booked us on American Airlines and told us to cancel the reservations we made on our own credit card while inline.  You know that didn't work out...we ended up paying for both the AA tickets and the Spirit tickets.

Lesson learned:  discount airlines really mean discount.  The callback from a supervisor happened almost 8 hours late at 0150 - that is almost 2 am.  And she threatened to close the case if I didn't talk to her right then!  Needless to say that was over a week ago.  They asked for week to figure things out.  That was a week ago today...who knows.  Maybe they'll call a few minutes before midnight?!

That is only the tip of the story...in the end I ended up being so tired from the flights and the waiting and then the many hours on the phone that I had an MS relapse.  I was only able to stay one night at my guild retreat and am having to cancel a long list of commitments for the next month.

Now enough whining and complaining...back to sewing and writing!