Orange is the MS color...
Lesson learned: if a customer service agent tells you to take the refund because they cannot book you on another airline (said there was an email from corporate telling them they had to keep the customers on Spirit flights) take the refund immediately. In Chicago when our second flight was cancelled the supervisor booked us on American Airlines and told us to cancel the reservations we made on our own credit card while inline. You know that didn't work out...we ended up paying for both the AA tickets and the Spirit tickets.
Lesson learned: discount airlines really mean discount. The callback from a supervisor happened almost 8 hours late at 0150 - that is almost 2 am. And she threatened to close the case if I didn't talk to her right then! Needless to say that was over a week ago. They asked for week to figure things out. That was a week ago today...who knows. Maybe they'll call a few minutes before midnight?!
That is only the tip of the story...in the end I ended up being so tired from the flights and the waiting and then the many hours on the phone that I had an MS relapse. I was only able to stay one night at my guild retreat and am having to cancel a long list of commitments for the next month.
Now enough whining and complaining...back to sewing and writing!